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Permanent

Senior Pensions Administrator

City of London
money-bag Negotiable
Posted Yesterday

  • Location: London - Charing Cross nearest tube
  • Hybrid Working

We are seeking an experienced Senior Pensions Administrator to join our clients London-based team. In this role, you''ll play a key part in ensuring accurate delivery of pension administration services, supporting and mentoring colleagues, and maintaining strong client and member relationships.

Your role as Senior Pensions Administrator:

  • Check, authorise, and monitor work produced by team members

  • Train, mentor, and assist less experienced administrators

  • Ensure scheme benefits are calculated and paid accurately in line with scheme rules and pensions legislation

  • Maintain membership records and ensure database accuracy

  • Provide technical information to members, clients, and third parties, both verbally and in writing

  • Liaise with clients, actuaries, consultants, providers, pension payroll teams, and other stakeholders

  • Handle member queries confidently via phone, email, and letter

  • Prioritise workloads effectively to meet deadlines and service levels

  • Support project work as directed by the Team Leader or Manager

  • Ensure compliance with ISO and AAF accreditations

  • Contribute to a culture of high standards, quality, and client responsiveness

The person:

  • Solid experience working with Defined Benefit (DB) pension schemes.

  • Strong pensions industry background with up-to-date knowledge of legislation and disclosure requirements

  • Skilled in MS Office applications, particularly Excel and Word
  • Takes ownership, accountability, and pride in delivering high-quality work

  • Strong GCSEs (Maths & English - minimum grade B/6 or equivalent)

  • Ideally educated to A Level or equivalent; candidates with strong experience will also be considered.

  • Willingness to study towards relevant pensions qualifications (e.g. CPC, QPA, DPC, RPC, APMI)

Desirable:

  • Some progress with professional pensions qualifications (PMI/QPA/RPC/DPC/DPA)

Benefits:

  • Competitive salary with annual discretionary bonus.

  • 25 days'' holiday (with buy/sell flexibility)

  • Pension matching, life assurance, and healthcare plans

  • Flexible benefits scheme, retailer discounts, digital GP service, and employee assistance

  • Paid volunteering days and opportunities to participate in community events

  • Generous referral bonuses for recommending candidates

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