Senior Pension Administrator

Senior Pensions Administrator (Complaints andamp; Complex Casework)Remote (UK) Occasional travel to Redhill | 6-Month Contract | Inside IR35 - Global Insurance ClientOur global insurance client is seeking an experienced Senior Pensions Administrator to join their pensions administration team on an initial 6-month contract.Key ResponsibilitiesProcess and manage complex pension administration cases across areas such as Retirements, Transfers, Deaths and member enquiries.Investigate and resolve complex pension complaints, including reviewing investment losses and ensuring fair member outcomes.Review and quality-check calculations, correspondence, and casework completed by junior colleagues.Act as a key escalation point for technical queries, non-standard cases, and complaint investigations.Apply pension legislation, regulations, and scheme rules to ensure accurate and compliant administration.Support team workload management and assist the Team Leader in delivering service levels and performance targets.Coach and mentor less experienced team members, providing guidance and technical support.Required ExperienceProven experience within an occupational pensions administration environment.Strong Defined Benefit (DB) and/or Defined Contribution (DC) pensions administration experience.Hands-on experience administering pension events including Retirements, Transfers, and Deaths.Strong understanding of UK pensions legislation and regulatory requirements.Experience completing and ..... full job details .....