Senior Payroll Advisor

Portfolio are proud to be exclusively representing, an award-winning cloud-based HR management solution with a reputation for excellence. As part of a global Group, the business is experiencing impressive year-on-year growth and are expanding their dynamic Payroll division - looking for a Senior Payroll Advisor.

You will be responsible for delivering customer excellence to our payroll clients and will be the central point of escalation for all complex payroll software and Advisory related cases. You will be liaising with the internal Payroll Advice team to resolve any complex Payroll Software Issues. Due to business expansion and a relatively new to market payroll solution, we require a payroll professional with extensive payroll experience to support and resolve Software Support and advice team cases and support to smooth resolution of cases, and the overall client journey.

A bit about you:

• Deep understanding of UK payroll legislation and tax regulations.
• Knowledgeable & up to date: You have solid end-to-end payroll experience and stay current with UK legislation, statutory payments, auto enrolment rules, and PAYE regulations.
• Client-focused & communicative: You build positive relationships easily and can confidently explain gross to net calculations, resolve data queries, and guide clients through payroll challenges.
• Organised & deadline-driven: You thrive working to processing schedules, managing multiple client payrolls, and ensuring everything runs like clockwork.
• Growth-minded: You''re open to feedback, eager to develop your skills, and excited about growing alongside a division that''s going places!
• Bureau experienced (ideally): Previous experience in an outsourced payroll or bureau environment is a real advantage; you understand the pace, the variety, and the client service expectations.

What you''ll be doing:

• The ability to triage and troubleshoot complex technical payroll tickets, identifying and resolving data upload and aiding client queries relating to technical issues found in product.
• Replicate any complex software issues in a UAT environment, and where necessary ensure an effective handoff to Second Line Support for any Technical Payroll Cases that require bug recording and Jira tickets raising.
• Pro-actively identify any suitable workarounds for clients while Software Technical Cases are being worked through to resolution.
• Ensuring all basic and complex client software related queries are responded to and resolved
• Attend regular calls with our third party payroll supplier effectively managing the open case queue.
• Act as a point of escalation for the First Line Payroll Advisers on more complex or in-depth issues.
• Identify any potential chargeable consultancy work to bring in opportunistic revenue to the Payroll Service Team.
• Responsible for maintaining Salesforce, ensuring that all customer calls are logged as cases and dealt with against the correct account.
• Gathering in-depth and accurate information from the customer and investigating complex technical issues to time and to quality.
• Interpreting client behaviour when raising bug tickets so developers have a clear picture on what''s happened, in order to identify a potential root cause.
• Participating in regular team updates, presenting findings, and reporting departmental statistics when required.
• Regularly sending feedback through the Product team for feature developments and bug fixes.
• Ensuring your payroll and systems knowledge is always kept up to date.

What''s in it for you?

The offers a fantastic benefits package that shows they truly value their people:

• 25 days holiday, plus bank holidays & a day off on your birthday &; increasing after 2 & 5 years
• Access to Health Shield
• Employee Assistance Programme (EAP)
• Pension scheme contribution increasing to 5% after 5 years; service and 7% after 7 years; service
• Group life insurance
• Refer a friend scheme
• On-site gym & discounted Pace Health Club membership (gym & spa treatments)
• Eye care contribution
• Free fruit (office-based staff)
• Cycle 2 Work scheme (after probation)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discount platform perks including Manchester City centre parking, First Bus Travel Club Membership, Microsoft Home User programme, Anglian Home Improvements, and food & drink discounts at Revolution De Cuba and more!

If this sounds like your next best opportunity, apply directly or call on (phone number removed) and ask for Leo Bunter to discuss the role further.

52488LB

INDPAYN

The Portfolio Group are acting on behalf of our client in recruiting for this position.