About the role As a Senior Payroll Advisor for Moorepay you''ll be responsible for providing payroll support. You ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements. Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience. If you''re looking to continue a successful career in payroll, where you''ll be provided with great training, supportive management, and a strong progression path we''d love to hear from you. This role is based from our Swinton office on a hybrid basis, with three days per week in the office. Key responsibilities include: Working in a team alongside Payroll Assistants and Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely. Owning and taking responsibility for the client journey, always ensuring service excellence. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls. Using the CRM to record details of all client interactions. Possessing full awareness of specific client requirements and ..... full job details .....