Senior Outreach Worker – London (Contract)

YLG Limited is seeking a dedicated Senior Outreach Worker to join our street-based outreach service supporting individuals experiencing homelessness across London. This role involves regular travel around the boroughs, engaging rough sleepers, conducting assessments, and coordinating access to support and accommodation. The position includes lone working and requires someone confident, empathetic, and able to work autonomously during varied and unsocial hours.

Key Responsibilities

• Conduct street-based assessments for new rough sleepers and follow-up casework.
• Plan, organise, and deliver outreach shifts using referral and mapping intelligence.
• Support clients by making referrals to accommodation pathways and relevant services.
• Plan annual street counts, map hotspot areas, and compile rough sleeper data.
• Attend meetings and liaise closely with partners and support agencies.
• Support access to accommodation, healthcare, day centres and housing advice services.
• Lead on crisis intervention for complex cases with the Team Manager.
• Build effective working relationships with local and regional organisations.
• Contribute to service development aligned with strategies such as No Second Night Out.
• Support cold weather initiatives, annual counts, and outreach-focused projects.
• Work with partners regarding voluntary returns and, where needed, Immigration Enforcement.
• Assist the Service Manager with monitoring expenditure, volunteer expenses, and timesheets.

Person Specification

Experience & Knowledge

• Experience working with homeless clients.
• Knowledge of substance misuse, harm minimisation, and recovery models.
• Understanding of immigration and benefit entitlement for EEA and non-EEA clients.
• Awareness of rough sleeper pathways, London initiatives, and relevant support agencies.
• Understanding of barriers faced by rough sleepers and planned support principles.

Skills

• Ability to empower vulnerable individuals in a client-focused manner.
• Strong multi-agency coordination and communication skills.
• Ability to risk-assess dynamically and work safely while lone working.
• Strong organisational skills and ability to work under pressure.
• Confident with IT applications and report writing.
• Flexibility to work early mornings and late evenings as required.