Senior Operations Support Administrator

Senior Operations Support AdministratorLocation: AyrHours: Monday to Friday, typically 07:00-15:00 (1-hour lunch), with flexibility to support office cover between 07:00-17:00Contract: Maternity Cover (duration to be confirmed)Pay: £15.38 - £16.48 per hourBe the Operational Backbone of a Fast-Moving TeamOur client is looking for an experienced Senior Operations Support Administrator to join their busy and high-performing office in Ayr. This is a key role at the heart of the operation, supporting colleagues, systems and customers to ensure everything runs smoothly day to day.If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service and like being the go-to person for solving problems, this could be an excellent opportunity. Experience within the agricultural sector is advantageous, but not essential.The RoleCustomer Service ExcellenceAct as a professional and approachable first point of contactManage customer queries, orders and service updatesProvide accurate information on stock availability, orders and delivery timesOperational and Administrative SupportProcess orders and operational tasks using internal systems, including MS 365Support the Office Supervisor and provide cover when requiredAssist with complaints, credits and debits, price changes and product queriesManage incoming calls, emails and general administrationProvide cover across the team during holidays, absences and breaksSupport with stock take activities as ..... full job details .....