Senior Operations Manager

I am currently working with a Housing association based in West London, specialising in repairs and maintenance, They are looking for a Senior Operationsl Manager to join the team specialising in managing and controlling all operations cost effectively and efficiently, whilst managing and running smoothly a team.The Duties of this role are:Have overall responsibility for compliance and timely delivery of Health and Safety, financial and operational requirements in line with best practice and legal frameworkStrategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets.Develop and maintain processes for continual improvementMaintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices.Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowermentEncouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience.Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets.Creating a network of contracts across various disciplines.Maintaining and developing effective ..... full job details .....