Senior Operations Manager (Property - Voids)

Senior Operations Manager (Property - Voids)Contract DetailsType: ContractDuration: 24 weeksRate: £500 per day Inside IR35Location: South LondonWorking Pattern: On-siteHours: 36 hours per weekTarget Start: 28 September 2026Role OverviewA large London local authority is seeking an experienced Senior Operations Manager (Property - Voids) to lead the day-to-day operational delivery of its Voids Service.The role will be responsible for driving performance across internal teams, contractors and support functions, with a strong focus on reducing void turnaround times, improving contractor performance, reducing backlog, increasing housing availability and protecting rental income.You will provide visible operational leadership, manage Contracts Managers, oversee service performance and support the delivery of the wider Voids Recovery Programme.Key Responsibilities Lead the day-to-day operational delivery of the Voids Service Manage and hold Contracts Managers accountable for performance and delivery Oversee Surveyors, Service Managers and operational teams Drive improvements in void turnaround times, backlog reduction and weekly property completions Manage contractor performance, capacity, productivity and service delivery Challenge underperformance and lead recovery activity where targets are not being achieved Oversee workforce deployment, resource planning and operational workflows Identify and remove delays and bottlenecks across the end-to-end void process Monitor KPIs, SLAs ..... full job details .....