Senior Operations Manager

Senior Operations Manager - Central London £65,000 - £70,000 +Benefits 

A fantastic opportunity for grabs to join forces with a forward thinking premium brand in central London.

This role woud suit somebody from a retail/FMCG backgrould that has multi site/area management experience and looking for a different route in retail. 

About the role...

Loss Prevention:

• Develop and implement comprehensive strategies to prevent theft, fraud, and operational losses.
• Conduct regular audits to spot potential risks and vulnerabilities.
• Analyse internal data to identify trends and areas for improvement.
• Lead security incident investigations and provide detailed reports with preventive recommendations.
• Work with the IT and Product Team to integrate technological solutions for loss prevention.
• Collaborate with internal teams to enhance security in fulfilment centres and protect products in transit between the distribution centre and fulfilment centres.
• Ensure compliance with regulations and industry standards in loss prevention and third-party logistics.
• Create and deliver training programs on loss prevention and security protocols for both internal and external stakeholders.  

Third-Party Logistics Partner Liaison:

• Act as the main contact for external delivery/logistics partners.
• Cultivate strong relationships for operational efficiency.
• Establish, track and report KPIs to drive strong performance among delivery/logistics partners - present KPIs on a regular basis to partners as well as internal leadership team to timely course-correct any issues.
• Collaborate with internal teams to address partner-related issues and set performance targets.
• Manage refund claims and monitor their approval status.

About you :

• Ideally 5+ years of work experience in retail operations.
• In-depth understanding of retail operations, loss prevention strategies, security protocols, and industry regulations (preferably in retail or logistics).
• Strong analytical and problem-solving skills.  
• Proficiency in data analysis with experience working with data analytics and visualisation tools such as Looker, Excel, and Google Analytics.
• Excellent written and verbal communication skills.
• Experience in managing large teams in a fast-paced environment.  
• Experience in designing and delivering training programs.
• Working Arrangement: Location: 5 days on-site (a combination of HQ and fulfilment centres).