Senior Operations Manager

Senior-Operations-Manager-Central-London65,00070,000-+Benefits-

A-fantastic-opportunity-for-grabs-to-join-forces-with-a-forward-thinking-premium-brand-in-central-London.

This-role-woud-suit-somebody-from-a-retail/FMCG-backgrould-that-has-multi-site/area-management-experience-and-looking-for-a-different-route-in-retail.

About-the-role...

Loss-Prevention:

Develop-and-implement-comprehensive-strategies-to-prevent-theft,-fraud,-and-operational-losses.

Conduct-regular-audits-to-spot-potential-risks-and-vulnerabilities.

Analyse-internal-data-to-identify-trends-and-areas-for-improvement.

Lead-security-incident-investigations-and-provide-detailed-reports-with-preventive-recommendations.

Work-with-the-IT-and-Product-Team-to-integrate-technological-solutions-for-loss-prevention.

Collaborate-with-internal-teams-to-enhance-security-in-fulfilment-centres-and-protect-products-in-transit-between-the-distribution-centre-and-fulfilment-centres.

Ensure-compliance-with-regulations-and-industry-standards-in-loss-prevention-and-third-party-logistics.

Create-and-deliver-training-programs-on-loss-prevention-and-security-protocols-for-both-internal-and-external-stakeholders.

Third-Party-Logistics-Partner-Liaison:

Act-as-the-main-contact-for-external-delivery/logistics-partners.

Cultivate-strong-relationships-for-operational-efficiency.

Establish,-track-and-report-KPIs-to-drive-strong-performance-among-delivery/logistics-partners-present-KPIs-on-a-regular-basis-to-partners-as-well-as-internal-leadership-team-to-timely-course-correct-any-issues.

Collaborate-with-internal-teams-to-address-partner-related-issues-and-set-performance-targets.

Manage-refund-claims-and-monitor-their-approval-status.

About-you-:

Ideally-5+-years-of-work-experience-in-retail-operations.

In-depth-understanding-of-retail-operations,-loss-prevention-strategies,-security-protocols,-and-industry-regulations-(preferably-in-retail-or-logistics).

Strong-analytical-and-problem-solving-skills.

Proficiency-in-data-analysis-with-experience-working-with-data-analytics-and-visualisation-tools-such-as-Looker,-Excel,-and-Google-Analytics.

Excellent-written-and-verbal-communication-skills.

Experience-in-managing-large-teams-in-a-fast-paced-environment.

Experience-in-designing-and-delivering-training-programs.

Working-Arrangement:-Location:-5-days-on-site-(a-combination-of-HQ-and-fulfilment-centres).