Senior Operations Engineer( Networks)

Your new company Your CompanyOur client is one of the UK''s leading communications providers, delivering connectivity and technology solutions to consumers, businesses, and the public sector. With a strong focus on innovation, AI-driven transformation, and customer excellence, our client is committed to simplifying operations and building the networks of the future.Joining this organization means being part of a purpose-driven organisation that connects for good, supporting customers, communities, and businesses while shaping the future of digital infrastructure.Your RoleAs a Senior Networks Operations Engineer, you will take ownership of the technical health and performance of live managed services, ensuring stability, security, and continuous improvement across complex customer environments.You will act as the key technical point of contact during the service lifecycle, working closely with customers, internal teams, and third-party suppliers to manage incidents, assess in-life changes, and drive service optimisation.Key responsibilities include:Owning end-to-end service performance and ensuring customer outcomes are protectedLeading complex incidents through to resolution, coordinating cross-functional teamsAssessing technical changes, risk, and impact, and communicating clearly to stakeholdersDriving improvements in resilience, performance, and service qualityManaging technical estate risks including capacity, vulnerabilities, and end-of-lifeBuilding strong relationships ..... full job details .....