Senior On-site Technician

Job Title: Senior Onsite Technician Location: Southampton Duration: 31st December 2026 with potential extension Rate: Up to £200 per day via an approved umbrella company Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)If you enjoy hands on technical support and taking ownership of complex issues, this is a great opportunity to join a global customer account at their Randamp;D Head Office in Southampton. You''ll be the person end users turn to handling fault calls, service requests, planned changes, and delivering Smart Hands support while manning the BAT "TechDeck". What you''ll be doing:. Managing fault calls, service requests and planned changes end-to-end. Providing Smart-Hands support for onsite IT needs. Manning the "TechDeck" and supporting key users across the business. Carrying out deskside activity including PC/laptop builds and OS configuration. Supporting Active Directory administration and some hardware repair. Using Office 365 and supporting Windows 11 environments. Handling asset management and producing accurate documentation. Engaging with VIPs/Executives/Senior Management and their support teams professionally. Taking responsibility for complex cases and driving them to resolution What you''ll bring:. A personable, confident communication style-able to represent the service at the highest level and communicate clearly with all levels of stakeholders. Strong organisational and admin capability, with excellent ..... full job details .....