Ultimate Banking is excited to partner with a prestigious financial services organisation based in Bath, Somerset, in their search for a Senior Mortgage Services Officer. This vital role requires a candidate who possesses experience in mortgages specifically within the residential mortgage sector process, but who will also take responsibility for processing applications from offer to completion as well as dealing with all changes during the lifecycle of the mortgage, right through to redemption. You will play a key part in helping the organisation achieve its goals while enhancing the experience for their customers. Responsibilities of the Senior Mortgage Services Officer • Support customers with advice and guidance to enhance their understanding of their mortgage agreements and obligations. • Maintain accurate records and provide reporting as necessary to ensure compliance and best practices. • Collaborate with internal teams and external partners to optimise the mortgage services process. • In the Team Leader s absence, to plan resource in the team and manage SLAs • Manage customer accounts in arrears, ensuring timely and effective communication to resolve outstanding mortgage issues. These will be new arrears cases and the process can be trained. • Conduct thorough investigations and address complaints related to mortgage completions and collections. • Review and implement strategies to mitigate risk and improve recovery rates for all arrears cases. The successful ..... full job details .....