Senior Manager Technical - Davies Consulting

Overview

Senior Manager TechnicalDepartment: Claims ManagementEmployment Type: Permanent - Full TimeLocation: Home United KingdomDescriptionNew Opportunity with great career progression. Joining Davies as our latest Major and Complex Loss Adjuster means that you''ll be carrying out the adjustment of High Net Worth, Major Loss and other complex claims including escape of oil. It''s a busy role with a broad range of responsibilities.Your responsibilities include:To handle claims in line with company requirements and particularly the demanding service standards of MCL clientsTo ensure key performance indicator targets are reached and maintainedTo actively progress and control all casesUnderstand and effectively implement Company and individual client proceduresEnsure technical accuracy of the highest standard and produce reports of highest qualityBuild effective relationships with clients, brokers and policy holdersTraining will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:10 years plus experience within an adjusting company or Insurer, including major lossesProven track record of property claimsAbility to work under pressure in a fast paced and changing environmentDependability and persistence are essentialFlexible approach and adaptable to changing prioritiesMinimum of 2 years'' experience in property claims management. Ideally experienced in reviewing scopes or work, identifying errors, and missed items. Ability to add value in claim reserving and reserve movements. Ability to deliver outcomes in a fast-paced environment. Capable of effective communication.What will your day look like:Have a detailed knowledge of all aspects of Domestic and Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriateHave a thorough understanding of the nature of building defects and their causesBe able to correctly diagnose defects and be able to identify the most appropriate remedial actionHave detailed knowledge of SME claimsDemonstrate a thorough knowledge of all aspects of Contents claims handlingBe familiar with restoration procedures and processes following Fire and Flood and similar related incidentsProactively direct an investigation appropriate to the circumstancesDemonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figureDemonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveriesBe able to identify alternative mechanisms for settling claims and consider the impact on indemnity costBe able to use concepts, theories and ideas to negotiate and settle claimsMake judgements and tailor existing practice to settle complex casesBe able to provide in-depth and expert advice to Customers, Clients and other Loss AdjustersHave a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement processApply creativity to obtain the best solution to the claims settlement for the ClientBe able to undertake investigative interviews on allocated casesEnsure correspondence both written and verbal is responded to within service standardsEnsure the accuracy of information recorded in the databaseAchieve service standards, company and contractual requirementsAdapt to the constantly changing requirements of the department and the company and perform additional tasks as may be requiredKnowledge and Abilities:Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:10 years plus experience within an adjusting company or Insurer, including major lossesProven track record of property claimsAbility to work under pressure in a fast paced and changing environmentDependability and persistence are essentialFlexible approach and adaptable to changing prioritiesBenefitsCareer and PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental and SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical and Emotional WellbeingWellbeing centre; move, munch, money and mind focusDiscounts with 100s of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible working; hybrid, work from home or join a collaborative office spaceDress for your dayInclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a possibility to purchase health plan and BUPA dental ..... full job details .....