Senior Manager - Order Management & Bookings team

Overview

Senior Manager - Order Management and Bookings team. Join DeepL to lead the end-to-end order management process and establish a new Order Management Department within the company. You will liaise between finance and sales leadership, manage customer requests, and engage with clients and internal stakeholders to deliver exceptional service.Key Responsibilities

Order Processing and Management: Lead the end-to-end order management process for non-standard customer orders, ensuring precise billing, subscription data, and compliance with internal policies. Monitor and track order status, providing timely updates to both internal teams and customers to ensure adherence to SLAs.Integration and Systems Management: Define the vision and roadmap for order management, align with company strategy, and collaborate with product, engineering, and sales operations to build and iterate a best-in-class order management ecosystem. Drive continuous improvement with a focus on automation.Cross-functional Leadership: Promote alignment between product, engineering, sales, and customer success to ensure seamless execution. Act as primary contact for non-standard order-related enquiries from Sales Assisted customers and internal teams, delivering timely responses and maintaining high customer satisfaction.Bookings Policy Compliance: Validate and reconcile sales opportunities, approve changes initiated by Sales Ops, and analyze/adapt ad hoc deal structures outside policy with proper documentation and archival.Qualifications

Bachelor’s degree in Business Administration, Management, or related field; advanced degree preferred.8+ years in order management or similar roles, with at least 3 years in a leadership capacity.Strong understanding of order management systems and processes, particularly Salesforce and Chargebee.Extensive experience with Enterprise deal structures and maintaining bookings policies.Excellent analytical and problem-solving skills with meticulous attention to detail.Proven ability to lead and inspire a team in a dynamic environment.Exceptional communication and interpersonal skills with a customer-centric approach.Experience with revenue recognition and non-standard contracts is an advantage.What We Offer

Diverse and internationally distributed team with a global community across multiple countries.Open communication and regular feedback, fostering collaboration and growth.Hybrid work with in-office presence twice a week and flexible hours.Regular in-person team events and monthly hacking sessions to explore projects with other teams.30 days of annual leave (excluding public holidays) with access to mental health resources.Competitive benefits tailored to location to support you wherever you are.We are an equal opportunity employer. You are welcome at DeepL for who you are—we appreciate authenticity here. The more voices represented and amplified in our business, the more we will all succeed and break language barriers in the ..... full job details .....