Senior Manager - Global Ebilling

A large global law firm are looking for an experienced Senior Manager, Global eBilling to lead and develop its global eBilling support function. This is a strategic leadership opportunity for an individual with deep eBilling expertise, strong people management capabilities, and a passion for driving operational excellence, process improvement, and technology innovation. The Opportunity Reporting into senior leadership, you will oversee multiple global eBilling teams responsible for inventory management, timekeeper maintenance, and operational support. You will play a key role in shaping the future direction of the function, driving automation initiatives, improving reporting capabilities, and ensuring the delivery of a high-quality service to stakeholders across an international business. This role offers significant exposure to senior stakeholders and the opportunity to influence global processes, technology strategy, and team performance across multiple regions. Key Responsibilities Lead and develop global eBilling operations teams, ensuring the delivery of service against defined KPIs and SLAs. Drive continuous improvement initiatives across eBilling processes, workflows, and reporting capabilities. Develop and implement operational strategies to enhance efficiency, quality, and service delivery. Identify opportunities to automate manual processes and leverage technology to improve performance. Collaborate with finance, technology, and business stakeholders to deliver ..... full job details .....