Senior Manager Customer Support

A leading sustainability consultancy is seeking a

Senior Customer Support Manager

to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work.The company partners with organisations across sectors to drive measurable environmental change. As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.Role Overview

The Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. This role includes team leadership, process improvement, and close collaboration with other departments to enhance the overall client experience.Key Responsibilities

Help to lead and develop the customer support team

Build and optimise support processes and tools

Monitor and analyse KPIs and customer feedback

Work cross-functionally to improve client satisfaction

Foster a culture of accountability, empathy, and continuous improvement

Candidate Profile

3+ years of experience in customer support leadership

Background in consultancy, SaaS, or service-based industries

Strong strategic thinking and hands-on problem-solving skills

Collaborative and emotionally intelligent leader

Genuine interest in sustainability and social impact

The Company Offers

A certified B-Corp working at the forefront of environmental consultancy

A hybrid working model (with offices in Southampon or Birmingham)

A collaborative, purpose-driven culture

Competitive compensation and benefits

The opportunity to shape a growing function and create meaningful ..... full job details .....