Senior Manager, Customer Success (Education)

Senior Manager, Customer Success (Education)Competitive + Bonus + BenefitsRemote, UKPermanent full timeAre you a strategic Customer Success leader ready to transform how organisations engage and retain their customers?We''re looking for a Senior Manager, Customer Success (Education) to lead and evolve our customer lifecycle strategy within the Education sector driving retention, customer satisfaction, and long-term value.About the roleIn this role, you''ll take ownership of the full customer lifecycle, aligning Customer Success and Renewals into a seamless, proactive function.You''ll move the organisation from a reactive model to a data driven, insight led approach, ensuring customers are supported at every stage from onboarding through to renewal and advocacy.Key responsibilitiesLead a high performing team of Customer Success Managers and Renewals specialistsOwn and deliver renewal and retention strategy and performanceBuild a proactive customer engagement model using lifecycle insights and dataIdentify churn risks and growth opportunities through customer analyticsPartner cross-functionally with Sales, Product, Marketing and SupportImplement scalable processes across the customer journeyAct as a senior voice of the customer, influencing business strategyAbout youDemonstratable experience in Customer Success, Account Management, or similarProven success in customer retention within SaaS or subscription based businessesStrong analytical mindset with experience using customer ..... full job details .....