https://jobs.co.uk/job/senior-major-incident-manager-lorien--e4a58ddd-7672-499a-af29-1dfd9d058c3b RSS feed for Senior Major Incident Manager at Lorien. en-gb Wed, 15 Jul 2026 01:56:56 GMT https://jobs.co.uk/job/senior-major-incident-manager-lorien--e4a58ddd-7672-499a-af29-1dfd9d058c3b https://jobs.co.uk/job/senior-major-incident-manager-lorien--e4a58ddd-7672-499a-af29-1dfd9d058c3b Tue, 14 Jul 2026 11:52:30 GMT Location: Manchester | Salary: 10000-500000 Annual | Type: Permanent | Senior Manager - Major Incident and Service Delivery (ITSM)Location: ManchesterContract: PermanentWe''re looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment.This is a high-impact leadership role combining incident command, service governance and continuous improvement. You''ll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you''ll be doingLeading Major Incident, Problem Management and Service Reporting across the organisation Acting as the incident commander for high-severity incidents, driving rapid resolution and minimising customer impact Providing calm, authoritative leadership in high-pressure situationsDelivering executive-level communication and reporting during incidents and service reviewsDriving continuous improvement through insight, lessons learned and preventative actions Operating across multi-supplier, cloud and on-prem environmentsManaging risk, governance and engagement with audit and regulatory stakeholdersCoaching and ... Permanent