https://jobs.co.uk/job/senior-major-incident-manager-akkodis--f7f0e67c-17a4-48dc-9fe4-f4b6eb6bb755 RSS feed for Senior Major Incident Manager at Akkodis. en-gb Sun, 24 May 2026 18:48:11 GMT https://jobs.co.uk/job/senior-major-incident-manager-akkodis--f7f0e67c-17a4-48dc-9fe4-f4b6eb6bb755 https://jobs.co.uk/job/senior-major-incident-manager-akkodis--f7f0e67c-17a4-48dc-9fe4-f4b6eb6bb755 Thu, 14 May 2026 11:53:08 GMT Location: City | Salary: 60000.00-60000.00 Annual | Type: Permanent | Senior Major Incident and Incident ManagerLocation: Belfast (Office-based with on-call requirements)Contract: Permanent The OpportunityAn exciting opportunity has arisen for an experienced Senior Major Incident and Incident Manager to lead a high-performing team delivering 24/7 incident management services within a fast-paced technology operations environment. Based in a Belfast command hub, you will play a pivotal role in managing critical incidents, ensuring service continuity, and driving operational excellence across the organisation. You will act as a senior escalation point for complex, high-severity incidents, guiding teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance.Key ResponsibilitiesLead and support the Major Incident Management teamAct as the primary escalation point for major incidentsEnsure incidents are resolved within SLAsProvide executive summaries during P1 incidentsManage escalations and cross-functional coordinationProduce weekly and monthly MI reportsMaintain and improve processes and documentationDrive continuous improvementCoach and mentor team membersMonitor team performanc... Permanent