Senior Major Incident and Insight Manager

Senior Manager - Major Incident andamp; Service Delivery (ITSM)Location: Coventry Contract: PermanentWe''re looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment.This is a high-impact leadership role combining incident command, service governance and continuous improvement. You''ll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you''ll be doingLeading Major Incident, Problem Management and Service Reporting across the organisation Acting as the incident commander for high-severity incidents, driving rapid resolution and minimising customer impact Providing calm, authoritative leadership in high-pressure situationsDelivering executive-level communication and reporting during incidents and service reviewsDriving continuous improvement through insight, lessons learned and preventative actions Operating across multi-supplier, cloud and on-prem environmentsManaging risk, governance and engagement with audit and regulatory stakeholdersCoaching and developing Major Incident Managers, improving capability and readiness Improving processes, playbooks and escalation models to strengthen service resilience What we''re looking forStrong leadership experience in Major Incident Management/Service ManagementProven experience commanding high-impact ..... full job details .....