Senior Loyalty Manager

Senior Loyalty ManagerCompetitive Salary + Bonus + BenefitsZachary Daniels Recruitment is delighted to be partnering with a retail brand based in the Northwest looking to recruit an exceptional Senior Loyalty Manager.This is a rare opportunity to shape the future of customer loyalty for a household name with millions of customers across the UK. As the business continues to invest in digital transformation and ecommerce growth, loyalty has become a key strategic priority, making this one of the most influential customer marketing roles within the organisation.You''ll take ownership of the online loyalty strategy, developing and evolving a proposition that drives customer retention, frequency and lifetime value. Working across ecommerce, CRM, digital, product and commercial teams, you''ll ensure loyalty is embedded throughout the customer journey while delivering measurable commercial results.This is a highly visible role where you''ll influence senior stakeholders, shape future investment and use customer insight to deliver a best-in-class loyalty programme that creates genuine value for both customers and the business.Key Responsibilities Own and develop the online loyalty strategy, creating a market-leading proposition that drives customer engagement, retention and long-term value. Deliver commercial growth by analysing programme performance, identifying new opportunities and optimising loyalty initiatives through continuous testing and innovation. Partner with ecommerce, ..... full job details .....