Senior Local Welfare Assistance Officer

Job Title: Senior Local Welfare Assistance OfficerLocation: Ealing, West London (W5 2HL), Hybrid Working - 2 days office / 3 days remoteHourly rate 23.05 PAYE / 30.09 Umbrella per hourContract Length: 3 -month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 35 hoursASAP Start About the RoleWe are seeking a highly motivated and knowledgeable Senior Local Welfare Assistance Officer to support the delivery of essential welfare and support services to residents. This is an exciting opportunity to take responsibility for the day-to-day administration and operational oversight of a team of Local Welfare Assistance Officers, ensuring the effective delivery of the Council''s Crisis Resilience Fund, including housing-related support payments. You will play a key role in helping vulnerable residents access financial assistance and travel-related concessions while maintaining high standards of customer service and operational performance. Key ResponsibilitiesLead and coordinate the day-to-day activities of a team of Local Welfare Assistance Officers.Oversee the administration of the Crisis Resilience Fund, including housing support payments and other discretionary assistance schemes.Provide technical guidance and support to officers on complex welfare assistance cases.Support the team in processing and managing customer applications for:Freedom PassesBlue BadgesDisabled Parking BaysEnsure applications are assessed accurately, fairly and within agreed ..... full job details .....