Senior / Lead Insight Analyst (12 Month FTC)

Overview

Hi, we’re Bloom and Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp – committed to making long-term positive change for our community, and the world around us.Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won\u2019t stop at flowers and plants. Starting with the Bloom and Wild brand, we''re expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe\u2019s #1 direct to consumer gifting destination.? The Business Intelligence and Analytics Team @ Bloom and WildData is at the heart of how we Care Wildly at Bloom and Wild Group. Our BI and Analytics team empowers growth by transforming data into actionable insights and we''re passionate about understanding customer behavior and identifying opportunities to delight them even more. We leverage SQL, data visualisation, and rigorous experimentation and analysis to uncover trends, predict user needs, and test hypotheses. We believe data drives positive change and empowers informed decisions and we value collaboration, continuous learning, and a data-driven mindset.What you’ll be doingWe''re open to hiring a Senior or Lead Insight Analyst (level based on experience). The majority of your role will be focused on analytical insight projects, but from time-to-time you will also be expected to work on reporting and foundational data projects. In this fast-paced environment, you''ll play a crucial role in delivering insights and driving data-informed decisions across our marketing and commercial domains.Collaborating with Business Partners

Build strong relationships with marketing and commercial stakeholders to understand their needs and prioritise projects that will deliver the greatest business valueTranslate complex analytical findings into compelling narratives for both technical and non-technical colleagues, ensuring insights are clearly communicated and understoodYou will scope, shape and prioritise project briefs, challenging stakeholders where necessary to ensure you are focusing on areas which will achieve the greatest impact and outputs which will deliver desired business valueDriving Analytical Insights

Lead a hypothesis-driven approach to answer critical business questions, such as:- How profitable are our marketing initiatives (e.g. deeper discount strategies)?- Which of our subscription customers are churning, and how can we predict and prevent this?- How are our brand campaigns impacting our sales driving activity?- What’s the expected lifetime value of our subscription customers?Identify and articulate the most suitable analytical solutions to drive value, leveraging your SQL expertise for ad hoc analysis and explorationProactively uncover opportunities to optimise marketing and commercial performance, and influence strategy with clear, actionable insightsYou are encouraged to explore and leverage AI tools to speed up your own analytical tasksBuilding Foundational Data Products

Whilst the core focus of this role is on analytical insight, you will also be expected to create and maintain Tableau dashboards to enable self-serve capabilities for business stakeholdersDevelop robust, scalable, and well-documented data models using Snowflake and DBT to ensure data consistency and reliability across the organisationYou’ll love this role if you are…

A strategic problem-solver:

You''re excited about using a hypothesis-led approach to get to the heart of business challenges and drive meaningful impact.A collaborative, influential partner:

You enjoy building strong relationships with stakeholders and have a knack for translating complex data into clear, actionable insights for both technical and non-technical colleagues.An intellectually curious data advocate:

You''re passionate about leveraging data to understand customer behavior, optimise marketing and commercial performance, and uncover new opportunities for growth.A proactive doer:

You thrive in a dynamic, high-growth environment, are able to juggle multiple priorities, and proactively identify opportunities to deliver quick wins and value.We’re looking For…

These are some of the skills and experience we think will enable success in this role. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.Must haves

Proficient in SQL with regular day to day hands-on experienceProblem solving and critical thinking skills including debugging and QA-ing data models and outputThis role is suitable for someone who has analytical experience delivering insights to drive business decisions in either a commercial or marketing fieldFamiliar with marketing and commercial KPIs such as: LTV, ROI/ROAS, CAC/CPA and conversion rateA proven track record (with examples) of driving business impact through actionable insights and recommendationsBloom and Wild Group is fast paced, so it is critical that you are able to proactively identify quick wins and make trade-offs while maintaining analytical best practiceExcellent communication skills and ability to work with multiple stakeholders and cross-functional teamsProactive team member - you take ownership and get stuck in, and you\''re able to balance multiple projects and prioritiesExperience working in a fast paced E-commerce environmentNice to haves

Subscriptions and above the line marketing analytics experience are both a big plusKnowledge and experience of market mix modelling / MMM / econometricsExperience working in a high growth DTC/B2C company or subscriptions based product or servicesHands on experience designing, building and maintaining dashboards in visualisation tools such as Tableau, Looker or PeriscopeBelonging @ Bloom and Wild

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.Our ways of working

We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager.Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:Lead change for good:

we have the guts to try new things and step up to do what matters mostThink deeply, act swiftly : we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideasCare wildly:

we pour care and creativity into everything we do and pay attention to the things that make a differenceStay open, be curious:

we’re open about what we’re doing and why, and we welcome challenges from each otherWork that works for youTo care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.Our perks and benefits include:Flexible working and work from abroad25 days holiday + your birthday + flexible bank holidays, and option to buy additional holiday each year1 Volunteering day each yearEnhanced family leave and a workplace nursery schemeA flexible training framework for every stage of your careerIrresistible discounts on our products, blooms and subscriptions!For more information on our perks and bens, please seewww.bloomandwild.com/careersGetting hired

We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.If your application is successful, the next step will be a brief chat with a member of the BIandA team, to run through your experience, motivations and the role in more detail along with a short SQL competency test. If you advance past this stage, you’ll be asked to work on a case study and talk through your work with Em, our Director of BI and Analytics, another member of the BIandA team and a business stakeholder from either the commercial or marketing teams. You will then have a final interview with Joe, our CTPO.We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your ..... full job details .....