Senior IT Technician

Senior IT Technician 30,000 to 35, days + 8 bank holidays Bournemouth based, Fully On site A leading global education group is seeking a skilled and enthusiastic IT Technician to join its Bournemouth-based school. The group provides high-quality education to over 18,000 students annually, empowering them with the skills and confidence to shape their world. This role offers the opportunity to work in a dynamic, customer-focused environment, supporting both staff and students, while contributing to the wider IT team across multiple sites. Key Responsibilities:Provide 1st and 2nd line IT support to staff and students.Monitor, prioritise, and resolve incoming support requests, escalating complex issues as necessary.Perform regular maintenance to ensure system stability, security, and compliance.Assist with IT projects, implementing work packages independently or under guidance.Support a broad range of Microsoft platforms, including Windows 10/11, Office 365, Microsoft Server technologies, and core infrastructure systems (AD, DHCP, DNS).Mentor junior IT staff to maintain high service delivery standards.Engage with technology groups to adopt best practices and ensure continuous improvement.Essential Skills and Experience:Experience supporting cloud platforms (Azure AD, Microsoft 365) and Office 365 administration (Teams, SharePoint, Entra ID).Knowledge of ITIL service management processes and cybersecurity best practices.Experience with JAMF, iPads, Apple School Manager, Apple ..... full job details .....