Senior IT Technician

Senior IT Technician Barnsley Based (with travel to customer sites) Full-Time, Permanent 37.5 hrs/week , £38,000 - £42,000 pa depending on experience About the Role Our client is looking for an experienced, customer-focused Senior IT Technician to join their team. This is a varied role that blends advanced service desk support with hands-on project delivery you''ll be the escalation point for complex technical issues while also planning and delivering infrastructure projects, system deployments, and technology upgrades directly at customer sites. If you thrive on solving tricky problems, enjoy building genuine relationships with customers, and want a role where no two days look the same, we''d love to hear from you. What You''ll Be Doing Providing 2nd and 3rd line technical support across telephone, remote access, email, and ticketing systems Diagnosing and resolving complex IT incidents, acting as the go-to escalation point for 1st line technicians and apprentices Planning and delivering customer infrastructure projects end-to-end from initial scoping through to handover Installing and supporting Microsoft 365, Azure, Windows Server, and Hyper-V environments, plus networking, firewalls, Wi-Fi, backup, and cyber security solutions Carrying out site surveys, migrations, upgrades, and technical assessments Building strong customer relationships and acting as a trusted technical advisor Mentoring junior engineers and apprentices, and championing best practice across the team ..... full job details .....