Senior IT Technician

JOB: Senior IT TechnicianLOCATION: Harrogate, North Yorkshire HG1STATUS: PermanentHOURS: Monday to Friday, 8.45am until 5.15pmSALARY: up to £35k plus many benefits (see below)My client is seeking to employ a full-time, permanent Senior IT Technician. This is an exciting role within a growing international organisation who operate in more than 120 countries. There are real long-term career prospects and considerable training and development opportunities.You''ll join a team of six supporting Head Office in Harrogate as well as corporate offices in Bangkok and Nanjing as well as Distributors in the UK and Germany.What you''ll do:Maintain reliable and secure IT infrastructure, making recommendations for improvement.Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals.Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication.Develop and maintain technical documentation, procedures, and records.Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working.Collaborate with colleagues and other departments to enhance operational efficiency.Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication.Working areas include:SAAS application development (Zoho One).Microsoft 365 Administration (maintaining and improving M365 tenant(s , including ..... full job details .....