Senior IT Technician

Senior-IT-Technician-required-by-my-midlands-client.-Our-client-is-seeking-an-experienced-Senior-IT-Technician-to-take-ownership-of-the-IT-environment-across-multiple-UK-sites,-supporting-approximately-120-users.-This-is-a-hands-on-leadership-role-responsible-for-infrastructure,-cybersecurity,-cloud-services,-vendor-management,-and-continuous-improvement.

Key-Responsibilities

• Own-and-manage-the-Group''s-IT-infrastructure-across-on-premise-and-cloud-environments.
• Ensure-high-availability,-performance,-resilience,-and-security-of-all-IT-systems.
• Lead-cybersecurity-initiatives-including-MFA,-endpoint-protection,-patching,-and-vulnerability-management.
• Manage-Microsoft-365,-Entra-ID-(Azure-AD),-Intune,-Exchange-Online,-and-Windows-Server-environments.
• Oversee-networking-infrastructure-including-firewalls,-VPNs,-VLANs,-Wi-Fi,-and-site-connectivity.
• Maintain-and-test-backup,-disaster-recovery,-and-business-continuity-processes.
• Provide-2nd/3rd-line-support-and-act-as-the-senior-escalation-point-for-infrastructure-issues.
• Manage-third-party-IT-suppliers,-licensing,-contracts,-and-hardware-procurement.
• Deliver-infrastructure-projects-including-migrations,-upgrades,-and-network-refresh-programmes.
• Support-ERP/MRP-systems-and-manufacturing-technology-integrations.
• Develop-IT-documentation,-policies,-asset-management,-and-governance-controls.
• Communicate-technical-risks-and-investment-requirements-to-senior-leadership-in-a-clear,-commercial-manner.

Requirements

• 5+-years''-experience-in-hands-on-IT-infrastructure-roles.
• Strong-expertise-in-Microsoft-365,-Entra-ID,-Intune,-Windows-Server,-Active-Directory,-networking,-and-cybersecurity.
• Experience-managing-backup-and-disaster-recovery-solutions-and-virtualisation-platforms-(VMware/Hyper-V).
• Proven-track-record-delivering-IT-infrastructure-and-transformation-projects.
• Knowledge-of-Cyber-Essentials-Plus,-ISO-27001,-and-security-best-practices.
• Experience-with-ERP/MRP-environments-is-advantageous.
• Relevant-certifications-such-as-CompTIA-Network+,-Security+,-or-ITIL-Foundation-are-desirable.
• Full-UK-driving-licence-and-willingness-to-travel-between-UK-sites.

Personal-Attributes

• Strong-leadership-and-ownership-mindset.
• Customer-focused-with-a-commitment-to-service-excellence.
• Results-driven-with-a-passion-for-continuous-improvement.
• Excellent-stakeholder-management-and-communication-skills.
• Collaborative-approach-with-the-ability-to-influence-at-all-levels-of-the-business.
• Excellent-communication-skills-and-in-a-commutable-distance-from-Walsall.-
• THIS-IS-AN-ONSITE-ROLE

This-is-an-excellent-opportunity-for-a-proactive-IT-professional-to-shape-and-modernise-a-growing-organisation''s-technology-landscape-while-supporting-business-growth,-operational-excellence,-and-cybersecurity-maturity.