Senior IT Technician

Joining a fast paced and friendly team, as a senior IT technician you will be dealing with every day support issues, maintaining infrastructures and responsible for scoping, designing and implementing solutions for customers along side our project manager. Ideally this role is suited to someone who is keen to constantly learn and push themselves to achieve. Fluent are growing fast and you would have the opportunity to grow with us. You will be part of a newly merged team, looking after our customers devices, physical infrastructures, IaaS and SaaS environments as well as security measures, connectivity and in some cases phone systems. The role is office based, however customer site visits will be required. Main duties Provide 2nd and 3rd line support for customersServer installation, configurations and maintenanceConstantly monitor internal and customer security measuresNew customer onboardingLiaise with account managers and sales team to scope and design customer solutionsAssisting with technical project implementationsMaintain high level documentation Desired Experience and Skills At least two years experience in a 2nd Line roleMicrosoft Active Directory and EntraMicrosoft Exchange/M365 ExchangeMicrosoft 365 licencing understandingMicrosoft Intune and MDMMicrosoft identity managementExceptional networking skills inc. VLANs and diagnosticsFirewall management, policies and routingVirtualization - VMWare and Hyper-VComfortable using SSHComfortable in assessing customer ..... full job details .....