Senior IT Technician

Senior IT Technician - Onsite role Salary: up to £35,000 + benefits Location: Newtown, Powys A great opportunity for a hands-on Senior IT Technician who will sit between Desktop Support and Infrastructure, tackling everything from user issues to servers, networks, identity and cloud. If you enjoy variety, ownership and developing deeper infrastructure skills, this role is for you. Senior IT Support Technician Role You''ll support day-to-day IT operations, resolve escalated desktop issues, and help maintain and improve core infrastructure services. Expect a mix of BAU, troubleshooting, project work and continuous improvement. Senior IT Support Key Responsibilities Manage and prioritise case workload, spotting trends and suggesting fixes Deliver 2nd line support across Windows devices, applications and user access Support Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Manage device builds, deployments, patching and lifecycle Provide admin/support for Windows Server, AD, Azure AD (Entra ID) and Group Policy Assist with Azure services, virtual machines and cloud infrastructure Support core networking: DNS, DHCP, VPNs, Wi-Fi, switches, firewalls Perform patching, monitoring, backups and restores Contribute to upgrades, migrations and infrastructure improvement projects Apply security best practice across endpoints, identity and access Maintain clear documentation, runbooks and asset records Participate in the on-call rota after probation Senior IT Support Technician ..... full job details .....