Senior IT Support Technician

Senior IT Technician - MSPHertford 3 Days Onsite, 2 WFH£35,000-£40,000 DOE + Benefits A close-knit and growing MSP based in Hertford is looking for a technically strong and client-focused Senior IT Technician to join their team. With a brand-new, state-of-the-art office and a collaborative culture, this is a great opportunity for someone with solid 2nd/3rd line experience who enjoys variety, autonomy, and hands-on technical work. What You''ll Be Doing: Deliver 2nd/3rd line support across client systems-remotely and onsite. Administer and troubleshoot Windows Server, Active Directory, and Microsoft 365. Configure and manage virtualised environments (Hyper-V, VMware). Perform server patching, system updates, and software rollouts. Support LAN/WAN setups, VPNs, and network infrastructure. Maintain IT security, backups, and disaster recovery solutions. Assist with infrastructure upgrades and new tech implementations. Maintain accurate technical documentation and asset records. Provide guidance on cybersecurity and IT best practices. What You''ll Bring: Proven experience in a 2nd/3rd line support role within an MSP. Strong knowledge of Windows Server, Microsoft 365, and virtualisation platforms. Solid understanding of networking (TCP/IP, DNS, DHCP, VPN). Familiarity with backup solutions, RMM tools, and IT security practices. Excellent troubleshooting and communication skills. Ability to work independently and manage multiple priorities. Full UK driving licence and access to ..... full job details .....