Senior IT Support

Senior IT Support EngineerWe are seeking a Senior IT Support Engineer with deep Microsoft ecosystem expertise and strong infrastructure support and operations experience to lead on infrastructure management, systems optimisation, and cyber security maturity. This role combines hands-on senior-level support, infrastructure ownership, and security leadership, ensuring secure, resilient, and high-performing IT services across the organisation.You will act as a technical escalation point, a Microsoft subject matter expert, and a key contributor to our strategic digital roadmap.Key ResponsibilitiesSystems, Infrastructure and Support OperationsProvide senior-level technical support and escalation across Microsoft-based infrastructure, acting as the final point of resolution.Lead infrastructure management, integration, automation, and optimisation, ensuring high availability and performance.Own and maintain core Microsoft platforms, including Microsoft 365, Entra ID (Azure AD), Intune, Exchange, and endpoint environments.Recommend and implement technologies that enhance resilience, security, scalability, and user experience.Maintain high standards of documentation, configuration management, change control, and service continuity.Support and mentor junior engineers, raising overall support capability and operational maturity.Work closely with stakeholders to translate business requirements into robust technical solutions.Microsoft Technologies ExpertiseAct as the organisation''s ..... full job details .....