Senior IT Support Engineer / Lead IT Technician

Overview

Senior IT Support Engineer / Lead IT Technician

who is highly technical with a solid IT infrastructure / IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging technologies such as AI, who also have team management and leadership skills is required for a well-established company based in Hull, East Yorkshire.SALARY:

£35,000 - £40,000 per annum (depending on experience)LOCATION:

Hull, East YorkshireJOB TYPE:

Full-Time, PermanentJOB OVERVIEWWe have a fantastic new job opportunity for a Senior IT Support Engineer / Lead IT Technician who is highly technical with a solid IT infrastructure / IT support background covering Microsoft Windows, Networks, Cybersecurity, Cloud Computing and knowledge of emerging technologies such as AI, who also have team management and leadership skills.Working as the Senior IT Support Engineer / Lead IT Technician you will be responsible for overseeing the organisation’s IT infrastructure, ensuring systems are reliable, secure, and aligned with business needs. Acting as the key liaison with the Senior Leadership Team, the postholder will support the development and delivery of the IT strategy, driving innovation and ensuring technology underpins operational efficiency. With a strong focus on service quality, the role will require proactive monitoring of systems, oversight of network performance, and the implementation of robust security and recovery measures to minimise downtime and risk.As the Senior IT Support Engineer / Lead IT Technician you will also provide leadership and direction to the IT Technician, supporting their development while ensuring daily tasks are effectively managed. The role will include responsibility for procurement, asset management, and compliance with licensing requirements, alongside reporting on IT performance and contributing to budget planning. By fostering collaboration, promoting best practice, and supporting staff in the effective use of technology, you will play a key role in enabling digital transformation and maintaining a modern, resilient IT environment.APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

Duties

IT Strategy and Innovation : Support and implement the IT strategy in collaboration with the IT Technician and Senior Leadership Team, adapting to business needs and driving innovation, including AI

Communication and Reporting : Maintain regular communication with stakeholders and attend management meetings, providing reports as required

Team Leadership : Manage the daily tasks of the IT Technician, offering support, feedback, and promoting professional development

Infrastructure Management : Ensure optimal performance of servers, networks, and related systems while proactively monitoring to prevent downtime

Security Oversight : Maintain and monitor firewalls, antivirus, and web filtering to safeguard systems

Software and Licensing : Oversee software distribution, updates, and ensure licensing compliance

Backup and Recovery : Implement robust backup and recovery procedures to protect business continuity

Procurement and Budgeting : Advise on equipment needs, support stock management, and contribute to IT budget planning

Asset and Resource Management : Maintain inventories, manage user accounts, and ensure correct disposal of end-of-life equipment

Systems and Support : Troubleshoot phone systems, LAN, cabling, and maintain Windows environments

Hardware and Software Maintenance : Repair, upgrade, and configure IT equipment and applications

Staff Training : Support and train staff in effective IT use, fostering digital capability across the organisation

Facilities and Equipment : Manage the IT tech room, equipment spares, printers, and consumables

Flexibility : Work flexibly, including outside normal hours when required

Candidate Requirements

Technical Expertise : Strong knowledge of IT infrastructure, systems, and emerging technologies such as AI, cybersecurity, and cloud computing

Strategic Capability : Ability to align IT strategy with business objectives, driving innovation and efficiency

IT Architecture : Proficiency in software architecture, and data management

Leadership and Management : Proven experience in leading teams, managing projects, and supporting professional development

Problem-Solving : Strong analytical skills with the ability to diagnose and resolve complex technical issues

Communication Skills : Clear and confident communicator, capable of liaising effectively with stakeholders at all levels

How to ApplyTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P13860Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Hull, East Yorkshire. AWD online is an employment ..... full job details .....