Senior IT Support Engineer

Senior IT Support Engineer My forward thinking technically focussed client is seeking a bright and engaging Senior IT Support Engineer to join their small team. You will play a key part in the IT operations within this friendly but focussed IT team.You must be motivated by technology with the want to learn and develop.This role is ideal for someone who enjoys solving complex technical issues, mentoring junior engineers, and playing a key part in maintaining and improving IT services.You will act as a technical escalation point, working closely with 1st and 2nd line teams, infrastructure colleagues, and end users to ensure reliability, security, and performance across the IT estate.Key ResponsibilitiesProvide 3rd line technical support for complex incidents and problemsAct as an escalation point for Microsoft 365, Active Directory, and core infrastructure issuesAdminister and support Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams, Intune)Manage and troubleshoot Active Directory, Group Policy, DNS, DHCPSupport on-prem and cloud/hybrid environments (Azure / Entra ID)Perform root cause analysis and implement permanent fixesLead on incident resolution and problem management activitiesContribute to system upgrades, migrations, and infrastructure projectsCreate and maintain technical documentation and knowledge articlesMentor and support junior IT staffEnsure systems meet security, compliance, and best-practice standardsRequired Proven experience in a Senior / 3rd Line ..... full job details .....