Senior IT Service Manager

About the jobJob summaryDiscover a career in your hands at HMRC. Whether you''re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it''s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.We are seeking experienced Senior IT Service Managers to join the Enterprise Cloud Services team within CDIO.We are looking for people who demonstrate a collaborative and inclusive approach, with a strong ability to communicate clearly and effectively with a wide range of stakeholders. You will take accountability and ownership for your work and be committed to continuous improvement, with the ability to coach, mentor, reflect, and give and receive feedback.You will be flexible and adaptable, able to work with appropriate urgency in a live service environment, and passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We''re looking for experienced Senior IT Service Managers to join HMRC''s Enterprise Cloud Services (ECS) team, working within product teams who design, build, automate, and operate cloud services. We are redefining our offerings and growing the team of outstanding people to ..... full job details .....