A great opportunity joining a global packaging organisation at UK their centre of excellence. You''ll be supporting users across the globe with a customer- centric approach.The role:Change, incident and request management Collaborate with other service analysts to uphold agreed SLAsSupport in quarterly reviews reporting on SLAsMake recommendations for continuous improvements to operational proceduresEffectively manage and resolve technical escalations Server support, networking, backups and restores Fast resolution and fulfilment approach Site visits when required Experience to succeed:Minimum of 4 years working in a Service Analyst roleActive Directory, Windows 10, Intune, Office 365, GPO, SCCMNetworking - WAN and LAN technologies Proficient in supporting a Microsoft environment - Windows Servers 10-19Scripting with PowerShellWorked in an ITIL driven, fast-paced, environmentRunning Backups and RestoresStrong people and communication skillsBenefits include:A salary up to 43,000Hybrid working- 2 days office, rest at homePension contribution25-days holiday plus bank holidaysProgression and development opportunitiesWorking in a friendly and inclusive teamOptional on call after probation - financially remuneratedSound good?Click apply now!Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the TandC''s, Privacy Policy and Disclaimers which can ..... full job details .....