Senior IT Ops Engineer

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FreshaFresha is the leading marketplace platform for beauty and wellness, trusted by millions of consumers and businesses worldwide.Used by

120,000+ businesses

and

450,000+ professionals , processing over

1 billion appointments .Headquartered in

London, UK , with 12 global offices across

North America, EMEA , and

APAC .Fresha enables consumers to discover, book, and pay for beauty and wellness appointments, while providing businesses with an all-in-one platform for operations management.The platform supports appointment bookings, point-of-sale, customer records, marketing automation, loyalty programs, inventory, and team management.Our ecosystem leverages online bookings and automated marketing through integrations with Instagram, Facebook, and Google to unlock revenue potential.Role overview

We are seeking an experienced Senior IT Operations Engineer to support our global business. Reporting to the IT Manager, you will ensure reliable IT infrastructure, support compliance, and collaborate with security teams. This role is based in our London office, five days a week, fostering face-to-face teamwork.What you will be doing

Maintain ISO27001 compliance environmentSupport onboarding/offboarding, device setup, account managementManage global hardware deploymentMaintain network infrastructureAssist with security investigations and incident responseResolve IT issues and provide support in-officeCollaborate with security, compliance, and technical teamsProcure office technology and IT equipmentStandardize meeting room technologyMonitor and optimize IT system performanceDocument IT processes and inventoryWhat we are looking for

4+ years in IT operations or similarExperience with Google Workspace and SlackBackground in fast-growing tech companiesProficiency in coding and AI automation toolsKnowledge of ISO27001 and security frameworksExperience with enterprise device managementNetworking troubleshooting skillsSupport for remote/hybrid work environmentsVendor management skillsStrong problem-solving and communication skillsAbility to support global operations across time zonesAdded bonus

Experience with cloud platforms (AWS, Azure, GCP)Knowledge of additional compliance frameworksAt Fresha, we value passion and potential. If you''re eager to learn, we encourage you to apply, even if you don''t meet every requirement. We support growth and development.Interview Process

Screen call with Talent Team (30-60 mins)Technical interview with Head of Security and Compliance (up to 30 mins)Technical interview with IT Engineer and Security Lead (up to 1 hour)Final interview with CTO (up to 1 hour)We aim to complete the process within 4 weeks. Applications are reviewed manually; response times may vary.Salary: £30,000 - £52,000 per yearInclusive workforce

Fresha promotes a culture of inclusion. We consider all applicants fairly and do not discriminate based on protected characteristics. Please inform us of any accessibility needs for the interview or onboarding ..... full job details .....