Senior IT Engineer - T3

Senior IT Engineer - T3As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians.Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.Maintaining a high degree of customer service for all IT Support queries and projects.Accurately updating /maintaining our ticketing system and striving to exceedSLAs.Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems.Liaising with third party softwarehardware providers to expedite prompt resolutions for clients.Provide guidance on cybersecurity and IT best practices.Effectively managing tickets and task through a PSA.Managing Project works efficiently.Mentoring and supporting colleagues.Providing technical support resource to support teams.Maintain accurate technical documentation and asset records.Out of Hours work on occasionSkills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP.Windows Server and 2019 installation, operation and troubleshootingVaried Cloud Solutions experience.Configure and manage virtualised environments (Hyper-V, VMware).Familiarity with backup solutions, RMM tools, and IT security practices.Exchange Online, Microsoft 365 deployment, operation and troubleshootingActive Directory and Group Policy AdministrationMicrosoft Azure deployment, support and development ..... full job details .....