Senior Internal Sales Adviser

Our well established Kirkcaldy based client are looking for a Senior Internal Sales adviser to join the sales team who are going through a period of growth.Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view of progressing into Internal Sales Team Leader/Inside Sales Manager roles.Your key duties: Taking incoming sales enquiries professionally and offering product advice as required.Preparing customer quotations ensuring profitability is maximised by up-selling and cross-sellingObtaining pricing and availability from suppliers for non-stock items as necessaryEnsuring all quotes and feedback from customer discussions are accurately recorded on the CRMMaximise CCB on every orderFocus on cross marketing on every call we have with the customer and record on the CRMAssist with leading and managing the internal sales team day-to-day, balancing call volumes, service levels and incoming call queues; provide back-up phone support as required.Act as first-line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfactionLead or participate in systems testing and implement improvements from customer satisfaction and NPS feedbackProcessing sales orders quickly and accurately, working in line with company proceduresDealing with and resolving customer issues speedily and documenting and reporting ..... full job details .....