Senior Insurance Service Advisor

Your new companyMy client, a leading insurance claims organisation based in Warrington, is seeking a pair of professional recovery advisors to join their team on a permanent basis. Based in contemporary offices in Warrington with ample free parking, you will be joining a fast-paced and well-established team who all have a passion for going that extra mile with both internal and external customers. Your new roleThe position is offered full time Monday to Friday with a choice of either a 35 or 40-hour week. You will play a pivotal role in driving performance by identifying the root causes of payment delays and resolving barriers to settlement. Taking confident ownership of complex recovery activity. This position focusses on delivering timely, accurate follow-up with insurers, customers and internal stakeholders to improve outcomes.Some of your duties will include but not limited to Investigate payment delays, identify root causes and take ownership of resolving issues quickly and effectivelyMaintain regular, professional communication with insurers, customers and internal teams to secure timely outcomes Take a self-motivated and organised approach to workload management, ensuring actions are completed accurately and within agreed timescalesSupport the Head of Department by contributing insight, raising concerns early and helping maintain high operational standardsProvide proactive case management, clear prioritisation and focused follow-up on overdue paymentsUse data, system ..... full job details .....