https://jobs.co.uk/job/senior-import-customer-service-clerk-heathrow-personnel--64cc2c0a-adda-4f38-9b89-9c20290ee6fb RSS feed for Senior import customer service clerk at Heathrow Personnel. en-gb Wed, 24 Jun 2026 18:54:43 GMT https://jobs.co.uk/job/senior-import-customer-service-clerk-heathrow-personnel--64cc2c0a-adda-4f38-9b89-9c20290ee6fb https://jobs.co.uk/job/senior-import-customer-service-clerk-heathrow-personnel--64cc2c0a-adda-4f38-9b89-9c20290ee6fb Wed, 24 Jun 2026 11:52:29 GMT Location: Hounslow | Salary: 40000.00-40000.00 Annual | Type: Permanent | Customer Service Team Leader - Airfreight ImportsReporting to: Import ManagerAbout the RoleWe are seeking an experienced Customer Service Team Leader to oversee our Airfreight Imports Customer Service team. You will be responsible for delivering exceptional customer service, managing key import accounts, supporting operational efficiency, and leading a high-performing team within a fast-paced freight forwarding environment.Key ResponsibilitiesCustomer Service and OperationsAct as the main escalation point for import customers and resolve complex issues.Manage customer enquiries relating to import shipments, customs clearance, documentation, and deliveries.Maintain proactive communication with customers, overseas agents, airlines, and internal departments.Ensure accurate and timely processing of import documentation and compliance requirements.Coordinate with Customs, Warehouse, and Transport teams to ensure smooth shipment delivery.Oversee job costing and billing accuracy.Team LeadershipLead, motivate, and develop the Import Customer Service team.Allocate workloads and monitor team performance against service targets.Provide coaching, training, and regular performance reviews.Ensur... Permanent