Senior Impact and Evaluation Lead

Help us achieve our vision that fewer people die by suicide. We''re looking for a Senior Impact and Evaluation Lead to drive the development and implementation of Samaritans'' Monitoring, Evaluation and Learning (MEL) framework for our Listening Services. This is an exciting opportunity to strengthen the organisation''s ability to generate actionable insights, improve service delivery and inform our policy and influencing work. In this important role you''ll ensure the organisation develops a robust and sustainable approach to understanding service delivery, user experience and impact of our Listening Services, including the helpline and online chat service. You''ll develop, test and refine a MEL framework to generate evidence to support service design, organisational improvement and decision making. Stakeholder engagement and communication is key to this role. You''ll be working with colleagues across the organisation to test and refine the framework. You''ll support teams to introduce new measures and data collection approaches and to embed a culture of continuous learning. You''ll also manage relationships with external suppliers where research is commissioned. This role is integral to helping Samaritans build a stronger evidence base for our Listening Services, ensuring that our work continues to evolve and deliver the greatest possible impact for those who need us most. Contract terms: £45,000 - £50,000 per annum, plus benefits 18-month fixed term contract 35 hours ..... full job details .....