Senior IDVA (Domestic Abuse)

Senior IDVA (Domestic Abuse) Salary: £31,027.99 a year Location: Derby Hours per week: 37.5 Contract type: Fixed Term This person will support the IDVA team to provide short to medium term support to high-risk victims of domestic abuse. You ll help the Service Manager to achieve high customer engagement levels and deliver person-centred support packages. You ll build positive relationships, both internally and externally, that help meet customer, contract and organisation needs. Job requirements Work in partnership with the Service Manager to make sure customers accessing the service receive a professional, timely and coordinated response, with up-to-date, relevant information regarding options available to them. Support customers directly, including by representing them at multi-agency forums such as MARAC. Support the Service Manager to ensure case management is of a high standard. Carry out regular and robust case file audits. Coordinate the provision of the duty rota system in collaboration with the IDVA Team. Assist with all aspects of the recruitment, training and induction of IDVA team members in line with Glow recruitment policy and procedures. Respond appropriately to any safeguarding concerns, demonstrating an understanding of safeguarding the welfare of children and vulnerable adults. What we re looking for Good standard of education, including GCSE English and Maths, or qualified by significant experience. Experience of supervision/coaching of staff or ..... full job details .....