Senior ICT Engineer

Senior ICT Engineer When you join our Engineering Team at Telent, you''ll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation''s critical infrastructure connected and protected 24/7.Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers'' ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systemsThis is a hybrid working role which can mainly be performed remotely, however there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults. What you''ll do: Incident and Escalation ManagementAct as an escalation point for incidents raised by 1st and 2nd lineDiagnose and resolve complex technical issues across multiple systemsProvide root cause analysis for major and recurring incidentsInfrastructure and System OwnershipAct as a technical specialist or owner for the systems assigned to youMonitor performance, capacity and resilience across these systemsSecurity and ComplianceSupport the investigation and remediation of security incidents and vulnerabilitiesApply security best practises, hardening ..... full job details .....