Senior Housing Officer South

Senior Housing Officer – South

Location: Home based with regular travel to our Manchester Office.

Salary: £42,693 per annum

Why this role matters

To provide support and advice to front line Housing Officers and act as first point of contact for them. 

Be responsible for supporting the National Housing manager to ensure all KPI’s & OPI’s are met. Providing a high-quality service to tenants, that supports their wellbeing.

Working with a range of internal and external stakeholders and key agencies supporting the regional team in the delivery of an effective service to all our tenants.

The Senior Housing Officer will manage a geographical patch (South) providing line management, guidance and support to a team of Housing Officers providing front line housing management services to tenants.

About you

We’re looking for someone with:

• CIH qualification or willingness to work towards.
• Minimum of 3 year supported housing experience within Golden Lane Housing or similar housing provider.
• Knowledge of current specialist supported housing practices statutory and regulatory requirements.
• Experience of ASB, safeguarding, health and safety, lone working, and complaints management.
• Experience of Housing management policy and process improvement.
• Experience of managing service quality and customer feedback.
• A good understanding of customer care and commitment to the provision of consistent quality housing services.
• Experience of complaints reporting and risk management.
• Ability to communicate effectively both internally and externally with staff, tenants and support providers tenant representatives and other support professionals.
• Building positive relationships/partnerships.
• Judgement/troubleshooting skills.
• Strong time management and problem solving skills.
• Ability to work under pressure and to deadlines whilst maintaining accurate records.
• Record keeping and reporting.
• Working to strict targets and timelines.
• Extensive travel will be required so a full UK driving licence is essential.

Benefits

• 27 days annual leave plus bank holidays (increases with service)
• Contributory pension (5% employee / 5% employer)
• Paid volunteering days (3 per year)
• Day off for your birthday

To Apply

If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application.

Closing date

Please submit your application by 23rd April 2026.

We may close this vacancy early if we receive a large number of applications.