Senior Housing and Homelessness Advisor - Glasgow''s Helping Heroes

The Senior Housing Advisor at SSAFA s Glasgow s Helping Heroes (GHH) leads the delivery of high quality, person centred housing and homelessness support for members of the Armed Forces community at risk of homelessness. The postholder provides professional oversight of housing advice, casework and tenancy sustainment, setting clear standards for inclusive practice and addressing barriers to housing. The role involves supporting triage, allocating and monitoring caseloads, and guiding staff on complex and high risk cases. Alongside holding a caseload, the postholder focuses on quality assurance, escalation, problem solving and service development. The postholder will oversee the use of rent deposit, first month rent and emergency accommodation funding, ensuring fair and transparent decision making, and contributes to tenancy sustainment outcomes, service planning and reporting. This role combines leadership with operational oversight, supporting staff development, safeguarding and data quality while playing a key role in preventing homelessness and supporting veterans to secure and sustain safe housing. This is a community based role involving citywide travel, outreach work and home visits, requiring flexibility to respond to urgent or changing needs. As a pet friendly service, GHH regularly supports beneficiaries who may have assistance or support animals. About the Team GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City ..... full job details .....