Senior Hosting Technician - 2nd / 3rd Line Support

Senior Hosting Technician 2nd / 3rd Line SupportLocation: Redhill (Hybrid)Salary: £35,000 £45,000 (more for the right person) + 5% performance bonusHours: 8-hour shift between 8am 6pmType: Full-time, PermanentAbout Our ClientOur client is a growing Managed Cloud Services provider that s passionate about people, technology, and exceptional customer service. From their humble beginnings to managing 400+ business IT systems, their mission has always been simple deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors.They ve grown 40% year-on-year over the last two years, and they re looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join their friendly team in Redhill.The RoleAs a Senior Hosting Technician, you ll be responsible for delivering high-level technical support across their hosting, networking, and cloud infrastructure environments. You ll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of their hosted platforms.You ll also contribute to project work, system improvements, and mentoring junior colleagues, helping them continue to provide industry-leading service to their clients.What You ll Do:Act as the escalation point for 1st Line Engineers, providing expert guidance and troubleshooting support.Manage complex incidents across ..... full job details .....