Senior FM

As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best-in-class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service-led culture aligned to high operational and safety standards. Client DetailsThe role is with a well-established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high-quality services.DescriptionKey ResponsibilitiesCustomer Service and Stakeholder EngagementLead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.Work closely with service partners to ensure service excellence through effective KPI and SLA management.Team Leadership and DevelopmentLead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team. Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.Foster a positive, ..... full job details .....