Negotiable
Join to apply for the
Senior Floor Manager
role at
JD Sports FashionOverview
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.Responsibilities
Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.Drive store sales through effective merchandising, stock replenishment and team motivation.Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.Foster a positive work environment by leading, mentoring and developing store colleagues to enhance their performance and engagement.Provide excellent customer service, addressing inquiries and resolving complaints professionally.Help manage day-to-day operations, including opening and closing procedures.Support cash management tasks, such as processing transactions and reconciling tills.Participate in hiring, onboarding, and training new employees.Provide feedback and coaching to colleagues to improve performance.Role Objectives And KPIs
Contribute to achieving or exceeding the store''s monthly sales target.Drive KPIs including Units, Conversion, ATV, UPT and more.Achieve upselling or cross-selling targets.Maintain a high Net Promoter Score.Ensure stock accuracy during store audits.Ensure all new colleagues complete mandatory training required.Ensure employee satisfaction scores meet or exceed company benchmarks.Assist in keeping operational costs within the allocated budget.Skills And Experience
Previous supervisory or management experience in a fast-paced retail/customer-facing environment.Passionate about retail with a good understanding of latest trends and competitors.Experience coaching and developing individuals.Strong communication skills.Proven track record of achieving and exceeding sales targets and KPIs.Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.Promote JD Group values to internal and external stakeholders.Benefits
Monthly discretionary bonus schemesCompany discount of 25% off a large number of products in-store and onlineBenefits platform access with exclusive deals and discountsAccess to digital health and well-being servicesHealth cash plansInternal development courses and opportunities to gain nationally recognised qualifications (England Only)Discounted Gym memberships at JD GymsAccess to colleague networks and opportunities to volunteer with JD FoundationIncremental Holiday ..... full job details .....