Senior Financial Services Administrator

ROLE OVERVIEW The Senior Financial Services Administrator will be responsible for the accurate maintenance of shareholder registers for open ended funds administered by the company. You will be involved in responding to all client queries and requests, and ensuring quality control, adherence to policies, procedures and SLAs, and outperformance of operational deadlines and client service delivery. MAIN RESPONSIBILITIES AND DUTIES Respond to all investor/client queries and requests received via telephone, post, fax or email effectively and accurately while delivering exceptional client service. Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as it arises. Perform full reconciliation processes and manage client money within regulatory guidelines. On-board new funds and other fund activity events as the need arises, fund/share class launches and closures, mergers, conversion activity etc. Lead and participate in the support, training and development of across the team and generate a culture of teamwork. Lead and support on key operational projects, such as migration work between jurisdictions. Support the team strategy and growth of the team and business by identifying areas for process and client experience improvement. Ability to prioritise workload and delegate work within agreed service delivery timeframes, especially in relation to dealing. ..... full job details .....